Diagnosis-first, non-surgical hair & scalp care · Austin, TX
ProGen Trichology & Skin (“ProGen,” “we,” “us”) is a physician-supervised hair, scalp and skin practice with a clinic in Austin, Texas. This policy applies to information collected through our website. It does not replace our Notice of Privacy Practices, which governs the medical records and health information of our patients.
Information you give us. When you request a consultation or contact us, we collect the details you enter: your name, email address, phone number, preferred clinic location and your message. If you submit a professional training inquiry, we also collect your professional role or credentials, practice or organization, and the areas you are interested in. We also receive the information you share when you call, text or email us.
Information collected automatically. Like most websites, our hosting servers record basic technical information such as your IP address, browser and device type, and the pages you visit. If we use website analytics tools, they collect similar usage information to help us understand how the site is used.
We use your information to respond to your inquiry, schedule and confirm consultations, send appointment-related messages, provide information you request (including training information), improve our website and services, and meet our legal obligations. We do not sell your personal information.
Please do not include detailed medical history or other sensitive health information in website forms. We use the information you send only to respond to your request. Once you become a patient, your protected health information is handled in accordance with HIPAA, applicable Texas law and our Notice of Privacy Practices, which is available at our clinics or on request.
If you provide your phone number and agree to be contacted, we may call or text you about your inquiry, appointments and follow-up care. Message frequency varies and message and data rates may apply. Reply STOP to opt out of text messages at any time, or HELP for help. Consent to receive texts is not a condition of any purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. You can unsubscribe from our emails at any time using the link in the email or by contacting us.
We share information only as needed to run our practice and this website: with service providers who help us host the website, manage scheduling and patient communications, and measure website performance, who may use it only to provide those services to us. We may also disclose information when required by law or to protect the rights and safety of our patients, staff and others.
Our site links to third-party services such as Cherry and CareCredit for patient financing, Google Maps for directions, and published research sources. If you apply for financing or visit another site, that company’s own privacy policy applies. We do not control and are not responsible for the privacy practices of other websites.
Our website uses only the cookies needed for it to function and, if enabled, analytics cookies that help us understand site usage. Location pages include embedded Google Maps, which may set cookies and collect usage data under Google’s privacy policy. You can block or delete cookies in your browser settings; some features may not work properly if you do.
We use reasonable administrative, technical and physical safeguards to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep information only as long as needed for the purposes described here or as required by law.
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided us with information, please contact us and we will delete it.
You may ask us to access, correct or delete the personal information you submitted through our website, or to stop contacting you, by using the contact details below. Some information may need to be kept to meet legal or medical record-keeping requirements.
We may update this policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
ProGen Trichology & Skin
3305 Northland Drive, Suite 201, Austin, TX 78731
Phone: (512) 552-3199
Email: info@progenhairloss.com
